Frequently Asked Questions

To create an account, go to the Sign Up page and choose whether you are signing up as a Company or a Service Provider. Fill in your details and follow the steps for your account type.

After signing up as a provider, you'll receive a verification email and need to activate your account with a £19/year subscription fee before you're fully live on the platform. In detail: (1) you'll get a verification email from the BookMeATrainer team, (2) you'll receive bank transfer details for the £19/year subscription fee immediately after signup, and (3) you can set up your profile and availability while your account is being activated. Your account becomes fully active once our team confirms your payment; some features may be limited until then.

Companies can start using the platform straight away with no activation wait. Log in, complete your profile, and you're ready to browse providers and make bookings immediately.

Email our support team and ask for a password reset link. They will send you a secure link to set a new password.

You find providers by going to Browse Providers in your dashboard, where you can scroll the full list or search by business name. Each provider card shows their name, a short bio, their location, and the types of sessions they offer, so you can compare before reaching out.

You book a session either by connecting with a provider directly and arranging it in chat, or by using the booking wizard. The booking wizard works in five steps: choose a category (e.g. Fitness & Desk Based Exercise, Mindfulness & Breathwork), choose a session format (Group Session, Deep Dive Workshop, Half-Day, or Full Day), choose a date, time, and location (your postcode must be within the covered area), choose a provider from those available at that time, and confirm the booking. The provider then accepts or declines your request.

Once a provider accepts your booking, a Pay button appears on the booking in your dashboard, which takes you to a secure payment page for your card details. Your payment is held in escrow by the platform and is not released to the provider until after the session takes place.

The provider is paid only after you choose to release payment following the session. Once the session has happened and you're satisfied, go to the booking in your dashboard and click Release Payment to transfer the funds.

There are four session formats, ranging from a 60-minute Group Session up to a full 8-hour day.

These formats are available across five wellness categories: Fitness & Desk Based Exercise, Mindfulness & Breathwork, Mental Wellbeing, Yoga & Movement Sessions, and Team Wellbeing Workshops.

Session prices range from £120 for a 60-minute Group Session with a Standard-tier provider up to £1,200 for a Full-Day Session with an Executive-tier provider. Pricing depends on both the session format and the provider's tier (Standard, Premium, or Executive), which is set by the BookMeATrainer team based on the provider's experience and credentials.

Yes, you can cancel any booking that a provider has accepted as long as payment has not yet been released, and your refund depends on how much notice you give. Cancel 48 hours or more before the session for a full 100% refund, 24 to 48 hours before for a 50% partial refund, or less than 24 hours before and no refund is given. Refunds are returned to your original payment method.

If a provider cancels your booking, you always receive a full 100% refund, regardless of how much notice was given.

Yes, once a provider accepts your connection request a private chat opens between you, letting you discuss your needs before or after making a booking.

A connection is the relationship between a company and a provider that unlocks messaging and booking. You initiate it by clicking Connect on a provider's card, the provider can accept or decline, and once connected you can message each other and proceed with bookings.

You activate your account by paying a £19/year subscription fee by bank transfer, using a unique reference code shown on screen after signup. You'll receive bank transfer details for the £19/year subscription fee immediately after signup, along with your personal reference (the first 6 characters of your account ID, in capitals) — use this reference so our team can match your payment. Once our team confirms your payment, your account is activated; this usually takes a few working days and you'll get a confirmation email.

Yes, the £19/year fee is an annual renewal that keeps your account active on the platform. Our team will remind you when your renewal is due.

You set your availability from the Availability page in your dashboard, where you can turn individual weekdays on or off, set specific hours for each day (e.g. Monday 09:00–17:00), and add exceptions for individual dates. Companies only see you as bookable for time slots that match your availability settings.

Yes, a calendar sync link is available at the bottom of the Availability page, which you can add to Google Calendar (Other calendars → + → From URL) or Apple Calendar (File → New Calendar Subscription). Your confirmed bookings and available time slots will then appear in your external calendar automatically.

You receive payouts by connecting a Stripe Express account from the Finances section of your dashboard. You'll provide your bank details and some identity information directly to Stripe — BookMeATrainer never sees your banking credentials. Once Stripe is set up, payouts transfer directly to your bank whenever a company releases payment after a session.

You keep between 70% and 90% of each session fee, depending on your tier, with the remainder taken as a platform fee. Standard-tier providers keep 70% (30% platform fee), Premium-tier providers keep 80% (20% platform fee), and Executive-tier providers keep 90% (10% platform fee).

Tiers are a quality indicator, set by the BookMeATrainer team based on your experience and credentials, that determine both your session pricing and your platform fee. Standard is the entry-level tier with lower pricing and a higher fee, Premium sits in the middle, and Executive is the top tier with the highest pricing and lowest fee. Your tier badge is visible on your public profile, and you can contact our team to discuss it.

You accept or decline booking requests from your Bookings page, where every new request appears. If you accept, the company is prompted to pay; if you decline, the company is notified automatically.

Yes, you can cancel an accepted booking, but you should do so as early as possible. If you cancel, the company always receives a full 100% refund regardless of timing, and repeated cancellations may affect your standing on the platform.

Your public profile shows your business name and profile photo, a header image, your bio, your location (city), the types of sessions you offer, your tier badge (Standard, Premium, or Executive), and your verification status. You can edit any of this from My Profile in your dashboard.

Verification means the BookMeATrainer team has reviewed your certifications, licences, and insurance documents. Verified providers display a Verified badge on their profile; you can upload your documents from My Profile in your dashboard.

When a company sends you a connection request, it appears in your Connections page where you can accept or decline it. Accepting opens a chat between you and the company and allows them to book sessions with you.

Yes, all payments are processed by Stripe, a global payment provider used by millions of businesses, and BookMeATrainer never stores your card details. Transactions are encrypted and handled entirely by Stripe's secure infrastructure.

Your card is charged immediately when you confirm payment on the booking page. That money is then held in escrow by the platform and is not released to the provider until you confirm the session has taken place.

Escrow means your payment is held securely by the platform rather than being sent straight to the provider. After you pay for a booking, the funds sit in escrow until you actively release them, which protects companies by ensuring providers are only paid once the session has actually been delivered.

Refunds are issued automatically when a booking is cancelled, subject to the cancellation policy, and are returned to the card you used to pay. It may take 5–10 business days to appear in your account depending on your bank.

Contact our support team and we will investigate any payment issue directly. We can view payment records and work with Stripe to resolve problems on your behalf.

Once a company and a provider are connected, a private chat opens between them where messages are sent and received in real time. You can access all your conversations from the Messages section of your dashboard.

No, you need an accepted connection before you can message someone on BookMeATrainer. Send a connection request first, and once it's accepted a chat will open automatically.

BookMeATrainer currently focuses on providers operating in the Kent and Medway area of the UK, and we are expanding into London. When a company makes a booking, they enter a postcode which is validated to confirm the session location falls within our covered area.

Not yet everywhere, but we are actively expanding into London, with further regions planned after that. Kent and Medway remain our primary live coverage area today.

Go to My Profile in your dashboard to update your name, bio, profile picture, services offered, location, and other details at any time.

Email our support team directly and they will respond to your query. Contact details can be found on the platform.

The cancellation policy is straightforward: if a provider cancels, the company always gets a 100% refund; if a company cancels 48 or more hours before the session, they get a 100% refund; 24–48 hours before, a 50% refund; and under 24 hours before, no refund. See the full Cancellation & Refund Policy page on the platform for complete details.

The full terms of service that govern use of BookMeATrainer are available on the Terms of Service page on the platform.

We store the information you provide during sign-up and profile setup (name, email, business details, location), along with your booking history and messages, and provider documents such as certifications, licences, and insurance are stored securely. We do not store payment card details, as those are handled entirely by Stripe. See our Privacy Policy for full details.

Contact our support team to request account deletion, and they will guide you through the process.